Singapore Travel Specialist

terms and conditions

TERMS AND CONDITIONS for Travel Daily Training Academy

Last updated 2 December 2021

SECTION 1

  1. This Singapore Travel Specialist (“STS”) Promotion (“Promotion”) is jointly organized by Singapore Tourism Board (ABN 70 357 668 108), Level 11, 47 York Street Sydney, NSW, 2000 (“STB”), Singapore Airlines (ABN 52 001 056 195), Level 20, 66-68 Goulburn Street, Sydney, NSW, 2000 (“SIA”), and Changi Airport Group (Singapore) Pte Ltd. (Registration No. 200910817N in Singapore under the Companies Act, Chapter 50) (“CAG”), each a Promoter and collectively the Promoters.
  1. The Promotion commences on Monday 1 November 2021 0900 AEDST and ends on Monday 31 October 2022, 1700 AEDST (“Promotional Period”).
  1. The Promotion will be conducted on “www.singaporetravelspecialist.com” and entry is only open to Australian and New Zealand travel agents, who are citizens or permanent residents of these countries, belong to a registered travel agency and or travel management company, and are aged 18 and over as of 1 November 2021, (“Participants”).To participate in the Promotion, Participants must complete all twelve (12) training modules on Singapore Travel Specialist (STS) website during the Promotional Period. All Promotion entries must be received by the Promoters during the Promotion Period, and any entries received after the end of the Promotion Period are automatically disqualified.
  1. By participating in the Promotion, each Participant agrees to comply with and be bound by these Terms and Conditions, SIA’s conditions of use of website, SIA’s Privacy Policy (collectively, “SIA Terms & Conditions”). Non-compliance with or breach of any of these SIA Terms and Conditions may result in the participant being disqualified at any stage of the Promotion, and any prizes won may be forfeited, withheld, withdrawn or reclaimed.
  1. Employees (and their immediate families) of each of the Promoters are ineligible to participate in the Promotion. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin. Corporations and other artificial persons are not eligible to participate in the Promotion.
  1. Game of Skill: In this Game of Skill component of the Promotion, chance plays no part in determining the winner. To participate, Participants must register a valid account on www.singaporetravelspecialist.com with an identifiable name and company name, complete all modules, and answer all quiz questions at the end of each module (“an Entry”) to the best of their ability. Quiz submissions are only available once. Each Entry will be individually judged, based upon correctness and individual creative merit in response to any open-ended questions.
  1. Participants who have completed all twelve (12) training modules and submitted an eligible Entry to the Game of Skill will be placed into each Grand Prize Draw. Two (2) winners will be chosen during each Grand Prize Draw, and a total of four (4) winners will be selected in total throughout the promotional period.
  1. Grand Prize Draws will take place on Thursday, 31 March 2022 at 5:00pm AEST (“First Major Draw”), and Monday 31 October 2022, at 5:00pm, AEDST (“Second Major Draw”) which each include grand prizes (“Grand Prize”) and consolation prizes (“Consolation Prize”).  One (1) winner will be chosen during each Draw for the Grand Prize, and one (1) winner will be chosen for each Consolation Prize, and a total of four (4) winners will be selected in total from the First and Second Major Draws.
  1. The Promoters reserves the right, at any time, to verify the validity of Entries and Participants (including a Participant’s identity, age, and place of residence) and reserves the right, in their sole discretion, to disqualify any individual who any of the Promoters have reason to believe has breached any of these Terms and Conditions, tampered with the entry process or engaged in any unlawful or other improper misconduct which may jeopardise fair and proper functioning of the Promotion. Errors and omissions in the Participants’ entries may be accepted at the Promoters’ discretion. Failure by the Promoters to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoters’ legal rights to recover damages or other compensation from such an offender are reserved.
  1. The Promoters reserves the right at any time to invalidate any Entries which may reasonably be suspected of have been submitted using false, incorrect, fraudulent or misleading information, including but not limited to personal details and contact information, and/or Entries that have been submitted under multiple identities, email addresses or accounts, including but not limited to social networking accounts. The use of any automated entry software or any other mechanical or electronic means that allows a Participant to automatically enter repeatedly is prohibited and will render all Entries submitted by that Participant invalid.
  1. All decisions made by the Promoters, in respect to any matter relating to this Promotion, including the choice of the winners for the Game of Skill and both Major Draws, shall be final. The Promoters reserve the right to vary these terms and conditions, terminate or otherwise amend this Promotion without prior notice at its sole and absolute discretion.
  1. Incomplete modules shall not be considered to be valid Entries, and any incomplete or invalid Entries will be disqualified.
  1. Each Participant is only entitled to one submission in the Promotion per Entry. Entries made on behalf of another person will not be accepted and joint submissions are not allowed. Multiple entries are not permitted.
  1. If there is a dispute as to the identity of any Participant, the Promoters reserves the right, in its sole discretion, to verify the identity of the Participant.
  1. In light of varying work from home regulations, the judging of the Game of Skill will take place amongst a virtual committee of representatives from the Promoters on the first day of each month. For the avoidance of doubt, no judging will be conducted during the weekend or on a public holiday and any such judging/s will occur on the following business day.
  1. The winners will be notified by way of an email. Winners will then be asked to send an option quote or remark via email or direct message on social channels to the Promoters to be published at the Promoters direction.
  1. The prizes for the First Major Draw will consist of:

GRAND PRIZE

  • 60,000 KrisFlyer miles*
  • Two (2) nights at One Farrer Hotel in a Mint Premier Room with Skyline Lounge Access for 2 persons (valued at S$1,295). Rooms are subject to availability and black-out dates apply. Not valid on the eve of and on Public Holidays or any festive promotional days in Singapore. Accommodation voucher is valid for 1 year from the draw date of the First Major Draw. Vouchers cannot be exchanged for cash or other hotel services.
  • 40,000 Changi Rewards points** (worth S$200 Changi Rewards eVouchers)
  • One (1) Singapore Hamper including the exclusive Singapore Stamp Pack (valued over S$100)

CONSOLATION PRIZE

  • 20,000 Changi Rewards points** (worth S$100 Changi Rewards eVouchers
  1. The prizes for the Second Major Draw will consist of:

GRAND PRIZE

  • Two (2) Scoot FlyBag return tickets Australia to Singapore***
  • Two (2) nights at One Farrer Hotel in a Mint Premier Room with Skyline Lounge Access for 2 persons (valued at S$1,295). Rooms are subject to availability and black-out dates apply. Not valid on the eve of and on Public Holidays or any festive promotional days in Singapore. Accommodation voucher is valid for 1 year from the draw date of the First Major Draw. Vouchers cannot be exchanged for cash or other hotel services.
  • 40,000 Changi Rewards points** (worth S$200 Changi Rewards eVouchers)
  • One (1) Singapore Hamper including the exclusive Singapore Stamp Pack (valued over S$100)

CONSOLATION PRIZE

  • 20,000 Changi Rewards points** (worth S$100 Changi Rewards eVouchers)
  1. If for any reason any winner selected during this Promotion does not take the required steps to accept or redeem a prize within 10 business days, then the prize will be forfeited and no replacements shall be provided. Prizes are not transferable or exchangeable and cannot be taken as cash, unless otherwise specified.
  1. If any prize is unavailable, the Promoters, in their discretion, reserve the right to substitute any prize with another prize of equal value and/or specification.
  1. By participating in this Promotion, each Participant agrees that any and all personal data he/she submits (including his/her name, email address, and organization) may be collected, used, disclosed, or otherwise processed (collectively, “Processed”) by STB, SIA, Scoot and CAG for the purposes of the Promotion and the Prize, including to communicate with the winner on collection of his/her prize. All collection, use and disclosure of each Participant’s personal data will be in accordance with our privacy policy which includes any consent definitions required to receive updates from STB, SIA or CAG in the future and based on initial participant registration.
  1. The name of the Winners, upon acceptance and consent, will be posted on the prizes page (singaporetravelspecialist.com/prizes) on or after the 1st of the month following the First Major Draw and after 31 October 2022 for the Second Major Draw.
  1. By accepting their prize, each winner agrees to take part in any marketing or publicity activities, or appoint its service providers to process the personal data of the winners including their names, likeness, images, voices, including photographs or audio-video and other recordings of the winners (“Material”) and consents to the Promoters using such Material in any media for publicity and/or use in advertisements across all media, including, without limitation, in each Promoter’s publications, presentations, promotional materials on their websites, in its original or edited format, and whether to promote the Promotion, or otherwise without further notification, remuneration or compensation; and the copyright and all other intellectual property rights (“IP Rights”) in and to all Material shall vest solely and absolutely in the Promoters without further compensation and the Winner hereby assigns such IP Rights to the Promoters.
  1. Any cost associated with participating in the Promotion, including accessing the Internet in relation to this Promotion is the Participant’s responsibility. Unless otherwise specified, the Promoters shall not be responsible for and will not bear any and all expenses and ancillary costs which may be incurred in the participation in the Promotion and/or with the use or redemption of the prizes.
  1. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia or any statutory consumer guarantees as provided under consumer protection laws in New Zealand (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
  1. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter(s) (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of
    • any technical difficulties or equipment malfunction (whether or not under the Promoter’s control);
    • any theft, unauthorised access or third-party interference;
    • any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter’s) due to any reason beyond the reasonable control of the Promoter’s;
    • any variation in prize value to that stated in these Terms and Conditions;
    • any tax liability incurred by a winner or entrant; or
    • use of/taking/redeeming a prize.
  1. These Terms and Conditions shall be governed by and construed in accordance with Trade Practice Compliance to the Competition and Consumer Act 2010 in Australia or respective guidance and bodies in New Zealand.

*Singapore Airlines Grand Prize KrisFlyer Miles Award Terms and Conditions

  1. This training incentive (“STS”) is organised by Singapore Airlines Limited (“SIA”), Changi Airport Group (“CAG“), and the Singapore Tourism Board (“STB“) and will be carried out on www.singaporetravelspecialist.com.
  2. This award pertains to the first half of the training program which commences on 01 November 2021 and ends on 31 March 2022 (“Contest Period”).
  3. This prize is open to all KrisFlyer members in Australia and New Zealand, aged 18 years or above as at 01 November 2021, who have registered as a verified travel agent in the STS program and completed all 12 training modules and quizzes by the end of the Contest Period, and who reside in Australia or New Zealand.
  4. Any entries received after the end of the Contest Period will not be considered for the First Major prize draw, and instead may be considered for the Second Major Draw details within the respective conditions.
  5. An eligible winner must be a KrisFlyer member with a valid KrisFlyer membership, whose KrisFlyer account was created on or before 31 March 2022.
  6. Each participant shall ensure that his/her entry is his/her own original work, and that the entry does not infringe the intellectual property of any other party. All intellectual property rights and other proprietary rights created by each participant in his/her entry shall belong to the participant. By participating in STS, the participant agrees to grant to SIA and its affiliates a worldwide, non-exclusive, royalty-free, irrevocable, transferrable and perpetual licence to use, reproduce, reformat, modify, edit, publish, publicly display, screen, distribute and sub-licence the entry in any media format and any media channels as deemed fit by SIA, for any purposes SIA or its affiliates may deem necessary, including without limitation for the purposes of advertising and marketing.
  7. One (1) winner (“Winner”) will be selected by the STS partners in April 2022, based on the most skillful completion of the training modules and quiz questions, and shall be determined in the STS partner’s sole and absolute discretion. Winner shall win 60,000 KrisFlyer miles (the “Prize”).
  8. SIA will notify the Winner in within four (4) weeks from the end of the Contest Period, and he/she will be asked to submit his/her relevant contact details via email for information on how to claim the Prize. The Winner is required to return a signed letter of acceptance via email to SIA in accordance with the instructions provided by SIA via email within ten (10) working days. If the signed letter of acceptance is not received by SIA within ten (10) days from the date in which the notification was sent, and if the Winner does not indicate his/her consent to the publication of his/her personal data in accordance with clause 11 below in the signed letter of acceptance, the Prize will be forfeited.
  9. The name and country of residence of the Winner will be posted on the STS prize page (at the following link: https://www.singaporetravelspecialist.com/prizes/) within one (1) week from the prize acceptance and confirmation.
  10. SIA will not accept responsibility for entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
  11. All decisions made by SIA, in respect to any matter relating to this Contest, including the choice of the Winner, shall be final. SIA reserves the right to vary these terms and conditions, terminate or otherwise amend this Contest without prior notice at its sole and absolute discretion. SIA reserves the right to verify the eligibility of participants. The demise of a participant automatically disqualifies his/her entry.
  12. The Prize may take about four (4) to six (6) weeks to be credited into the KrisFlyer account of the Winner.
  13. The KrisFlyer miles awarded from this award are valid for a period of one (1) year from the date in which they are credited into the recipient’s KrisFlyer account, following which they shall expire and no extensions will be permitted. For the avoidance of doubt, KrisFlyer miles awarded which have not been used by the end of the validity period described above will expire and shall be deemed null and void.
  14. The use of KrisFlyer miles to redeem an air ticket is subject to seat availability at the time of reservation or ticket issuance and must be used in accordance with the terms and conditions of the KrisFlyer programme (at https://www.singaporeair.com/en_UK/ppsclub_krisflyer/termsconditions-kf/).
  15. The use of KrisFlyer miles to redeem KrisFlyer partner products or services, or for conversion must be used in accordance with the terms and conditions of the KrisFlyer programme (at https://www.singaporeair.com/en_UK/ppsclub_krisflyer/termsconditions-kf/).
  16. The use of KrisFlyer miles to redeem merchandise on KrisShop.com (https://www.krisshop.com/en/) is subject to stock availability at the time of purchase and must be used in accordance with the terms and conditions of the KrisFlyer programme, and the terms of use of the KrisShop website (at https://www.krisshop.com/en/page/terms).
  17. The Prize cannot be exchanged or redeemed for cash.
  18. Transfer of KrisFlyer miles from one member’s account to another member’s account is not permitted.
  19. Unless otherwise specified, SIA is not responsible for and will not bear any and all expenses and ancillary costs which may be incurred in the participation in the training and/or with the use or redemption of the Prize.
  20. By participating in STS, each participant agrees that any and all personal data he/she submits (including his/her name, country of residence, KrisFlyer membership number, home address, mobile number and email address) may be collected, used, disclosed, or otherwise processed (collectively, “Processed”) by SIA for the purposes of STS and the Prize, including to communicate with the Winner on the Prize, and to post the name, business name, and Prize on the STS prize page. All collection, use and disclosure of participant’s personal data will be in accordance with SIA’s Privacy Policy (at https://www.singaporeair.com/en_UK/privacy-policy).
  21. By participating in STS, each participant agrees to comply with and be bound by these Terms and Conditions, conditions of use of Travel Daily Academy, SIA’s Privacy Policy, STS partner’s terms & conditions or privacy policies, KrisFlyer Terms and Conditions, and KrisShop Terms and Conditions (collectively, “Terms & Conditions”). Non-compliance with or breach of any of these SIA Terms and Conditions may result in the participant being disqualified at any stage of the Contest, and any prizes won may be forfeited, withheld, withdrawn, or reclaimed.
  22. Employees of SIA, Scoot, their immediate families, affiliates, subsidiaries, related agencies, principal sponsors and suppliers associated with this campaign are not eligible to participate in the Contest. Corporations and other artificial persons are not eligible to participate in the Contest.
  23. To the extent permitted under applicable law, SIA will not be responsible or liable for any consequences that any participant may suffer (including without limitation any damage, loss, injury or disappointment) by entering the STS program or the participant’s acceptance of any prize.
  24. For enquiries, please contact KrisFlyer Membership Services at [email protected].
  25. These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore and shall be subject to the exclusive jurisdiction of the Singapore courts.

**Changi e-Voucher Terms & Conditions

  1. Validity of the e-Vouchers would be on 31 December 2022.
  2. e-Voucher(s) are non-transferrable and can only be used by the Cardholder whom such e-Voucher(s) were issued to. The Cardholder must present his/her Changi Rewards Card to utilise the e-Voucher(s) for any transaction.
  3. e-Voucher(s) issued must be presented within the validity period stated therein and utilised no later than the stipulated expiry date. No extensions, refunds, payments, replacements, or exchanges shall be permitted or entertained. All un-utilised CR e-Voucher(s) will be forfeited upon expiry. Changi Airport Group shall not be liable for and will not extend the validity of any expired CR e-Voucher(s).
  4. e-Voucher(s) may be used to pay for or obtain goods and/or services of approved/participating merchants (both retail and food & beverage outlets) at Changi Airport (such merchant referred to as “Merchant”), except for (i) payment to purchase any tobacco products at Changi Airport; (ii) Jewel Changi Airport; (iii) payment for purchases on “iShopChangi” and “Changi Eats”; and (iv) the following outlets listed in clause 5.7.4 Table 1.
  5. All e-Voucher(s) are denominated in Singapore dollars. Multiple e-Voucher(s) under the same Cardholder may be utilised in the redemption of any purchase at the same visit.
  6. The stored value of the CR e-Voucher(s) (or any part thereof, including any unutilised portion) (i) is not refundable in any currency; and (ii) cannot be withdrawn in exchange for any currency.
  7. CR e-Voucher(s) cannot be exchanged for any form of cash and/or credit.
  8. For detailed terms and conditions of the vouchers, please refer to clause 5.7 in https://rewards.changiairport.com/en/terms-and-conditions.html
  9. Changi Reward (CR) points can be redeemed for two types of vouchers, specifically CR eVoucher or CR eVoucher Flexi. CR eVoucher is for use at Changi Airport main terminals with conversion at 1,000 CR points = S$5 eVoucher. CR eVoucher Flexi is for use at main terminals and Jewel, and the conversion is at 1,500 CR points = S$5 eVoucher Flexi.
  10. To receive the CR points, winners would need to submit their names and CR card number to CAG. Terms and conditions for use of CR is detailed in: https://rewards.changiairport.com/en/terms-and-conditions.html

***Scoot Terms & Conditions

  1. Scoot FlyBag return tickets from Australia to Singapore are valid for 12 months from 1 November 2022.
  2. Taxes will be covered by Scoot AU.
  3. Flights are subject to availability and black-out dates apply. Not valid on the eve of and on Public Holidays or any festive promotional days in Singapore.
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